Services
AUDIT
Ydeo benefits from long years auditing experience (industrial plants and head-offices), against internal standards needing specific qualifications (such as those of Danone for Food Safety, Quality in Design, Claims Management…), or official standards such as ISO 9001/22000 and IFS (International Food Standard) related to Food Safety.
| IFS Qualifications on behalf of DNV certification body as subcontractor: |  |
attestation IFS |
Sector 1: Red and white meats, poultry, products and preparations based upon meats
Sector 4: Ready to eat foods (fresh and frozen)
Sector 5: Dairy products
CONSULTING
Ydeo, on top of its education cursus, offers to share its long experience in various high management operational scopes, including the following topics :
- Strategic Business Vision : support in methodology enabling to define the short-medium-long term vision of the organisation evolution according to its values, mission and ambition. From them the relevant action plans are deducted (change works) with milestones along the way up to the long-term ambition. I benefit from experiences participating in workshops for companies over 500 M€ turn-over.
- Suppliers Relationship Management : includes both purchasing strategy (3 years experience managing a 30 M€ portfolio) and homologation process + performance follow-up / specifications definition (quality part : 3 years experience as Suppliers Quality Insurance manager). Beyond price negotiation, it’s mainly the will to find true sustainable relationship (win / win) and even partnerships with shared development. The classical stakes behind are “procurement guaranty – improving quality for price paid – innovation”.
- CRM (Consumer Relationship Management) : 3 and a half years experience managing a 60 000 contacts / year call-center (including 24/24 urgency permanency) with a subcontracted front-call and an internal team constituted by 8 dieticians. Claims and litigations Management (with specific methods). Crisis Management (with free call number if needed) made real through a products recall experience in 2005. Consumers feed-back businnes intelligence with KPIs (Key Performance Indicators) to feed the “PDCA” Deming wheel (see “continuous improvement part”) + innovation + consumers loyalty (linked to MRCI). Consumers meeting events organization. Upgrading of softwares dedicated to both call management and datamining. Off-shore call-centers management.
- Quality in Design : 3 years experience in project management with risk analysis tools (assessement and management), together with R&D and Marketing. Projects follow-up with step by step methodology (GO / NOGO). Decision support thanks to priorization and arbitration. Knowledge Management leading to self-upgrading.
- Quality in Execution : 3 years experience supporting industrial plants (in parallel with Quality in Design) through KPIs follow-up, problem solving methods (ie “Kepner Tregoe©”…), “Lean-6 Sygma” projects initiation (SCP) to control industrial variability. Health Benefits Controlling operational method dedicated to Heath Claims.
- Food Safety : catering HACCP handbook creation and participation to workshops for the Best Practice Manual. Supports for ISO 22000/PAS 220 certification audits.
TRAINING
- 3 and a half years experience in HACCP implementation (as described in Codex Alimentarius and mandatory since Regulation CE 852 /2004) on sites from little size up to big Central Kitchens.
- Food Safety Diagnosis-Trainings in caterings
- Food Safety Internal Trainer for R&D in food industry (3 years experience)
- Since 2011, teaching food safety (with examination in the end) in high level schools (such as ISEAM in Marne-la-Vallée or Polytech’Lille).